OVER $1 CUSTOMER DISCREPANCY LOG
1. First, identify and resolve any discrepancy by
checking voids, recount coins, cash vs credit or
wrong register or any
HOLD
.
For Credit - check any
Declines
and the amount difference.
2. Unable to resolve, Print Deposit/X Report, Close
As-Is
3. LOG
unresolved
overage (+) or shortage (-)
over $1
This will help us handle any customer refunds next day.
Staff Name*:
Which Register?
Register 1
Register 2
Cash or Credit Card?
Cash
Credit Card
Both
Overage or Shortage?
Positive
Negative
Difference Amount $:
Date:
Notes or
reason (if any):
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