Leadership Track

 This leadership track has three objectives for you:

  1. Develop Managerial Skill – your resume builder, path to promotion
  2. Hourly Pay Scale Acceleration – accelerate performance measures
  3. Internal opportunities announcements

Announcement

Staff who have demonstrated leadership and proficient in all 5 functions, can apply for the Internal Shift Managerial position (5 day shift includes rotational Saturdays + on call).  Interested, just let Leo know to begin the curriculum.

  1. Notary Certified
  2. Leader in graphics – manage clients in the creative area by designing marketing products such as business cards, real estate signs, invitation cards, wedding cards & postcards.  Understanding of vector graphics and color replacement.  Knowledge in Adobe Photoshop, Illustrator, MS Publisher, Excel,  Vistaprint Pro, Online Label, NCR forms.
  3. All rounder in front-desk operations, providing outstanding customer service and continue to grow and innovate.
  4. Able to lead, supervise, take ownership, communicate, organize and protect the store interest
  5. Business development (25%) – execute innovative projects to generate more revenue. Attentive to customers and generate potential new business
  • Small Business Shift Manager I Half-Time (5 Day Shift 24 hours includes Saturdays + Late Shift & On Call) $14,$14.50, $15.00 hourly progression
  • Franchise Candidate – bottom line to help our staff establish a life-line opportunity.  Experience business operations and a path to Operator Opportunities (Chick-fil-A methodology).  By invitation, this business opportunity is a hands-on, life investment to own/shareholder and operate a center. It often requires long hours and leading a team of mostly young, hourly-paid employees. It’s hard work – but it’s exceedingly rewarding.  This franchising is not an opportunity for passive financial investment, working from the sidelines, or adding to a portfolio of business ventures.  It is only given to our leadership staff.

Leadership begins with the responsibility to take on initiatives and assignments.  If you are in college, you can beat your peers by being ahead of the game.  By accomplishing each of the management functions, you will be rewarded and be able to say in the near future:

As a team leader or manager at Postal Biz HQ, I …   Examples Progression / Roles
manage the store, lead a team and have extensive knowledge about all work areas.

  • Leadership
  • Initiatives
  • Training
  • Strong communications
 Be an all-rounder leader, from graphics to accounts receivables.

Sign-off 14-Days Challenge Sheet for new staff.  This will allows the staff to complete his/her training and progress to the next level.

Be a role model. Showed good examples, like wear your badge.  Always ready to support a team member  Mondays – Saturdays

Create maintenance & cleaning schedule for team

Initiatives to improve the store during free time, without being told. Store presentation, cleanliness

Train others in Printing, Pro Packaging, Billing, Account Receivables, Spiral binding, Quick Postage, International Mail to teammates.

Supervise closing and resolve overage.

Communicate to all, report incidents and escalate issues as needed

Team Leader Quarterly Reports

 Michelle, Yusmari, Marlen
recruit and  interview

 Recruitment as and when needed

Welcome new staff and conduct onboarding 14 Work Day Challenges

Set the proper expectations on what to do and what not to do while at work

 Michelle, Yusmari
create marketing material

  • Commercial awareness
  • Pricing
  • Promotion
  • Place
 Store display, video, fb, instagram, Sun Magazine, flyers, your new ideas Michelle, Yusmari
help with Business Development

  • Forward planning and strategic thinking.
  • Ensure profit
  • Research & implement new services
 Improve, new products, services, productivity

  • Research new business that brings in revenue
  • Webstore
  • Postcards, Art
  • Avalon Tutors
 Michelle,Yusmari 
work on projects

  • Gather client requirements
  • Complete project deliverables
  • Create plans to meet company goals and objectives
  • Account for time and material within budget
  • Ensure quality deliverables
 Client or internal or volunteer projects

Graphics

Publications

 Michelle, Yusmari
organize tasks, events and activities

  • Organize
  • Delegate
  • Response to new challenges
 Client activities, projects, movie nights, Avalon Park Runs, holiday decorations and theme, company events Yusmari
problem solve and make sound decisions

  • Take ownership
  • Smart Leadership
  • Protect the interest of the business
  • Help with localized decisions
  • Support and troubleshoot technical issues
  • Write procedures
 Resolve customer issues, claims.

Resolve technical  issues, fix copier or phone

Introduce new solutions to avoid repeating mistakes.

Protect the store interest.  Lost in revenue, is a lost in everyone’s salary.

Document the process for future use

Help with team decisions

 Michelle, Yusmari, Marlen
monitor our inventory Stock count, monitoring and ordering

Restock the shelfs, organize and presentation

 Michelle, Yusmari, Marlen
manage team members

  • Interpersonal skills
  • Communicate and motivate
  • Mentor new and junior staff
  • Awareness, escalate issues and recommend solutions
 Build positive relationships with all staff and offer guidance.

Ensure Quality of work

Monitor staff performance, quality of work, and the efficiency and reliability of completed tasks.

Motivate, mentor team

Show good examples

Delegate, supervise a healthy clean workspace.

Improve on processes

Take team photos

Resolve team issues

Ensure buddy system is functioning. Staff is on time and supportive

Know your team. Wish team members Happy Birthday!

 Michelle, Yusmari, Marlen
ensure timely account receivables Mailbox rental billing, monthly customer store accounts statements, @minutes billable time for work done

Contact customers about overdue statements and updating card of file

 Michelle, Yusmari
ensure compliance. Meet the inspections standards, Federal USPS policies and taxes Tune weighing scale

Fire inspection compliance monitor Exit lights are on and no boxes a foot below ceiling.

Cleanliness workspace

1583 requirements? Upload 1583 to CRD

Pay sales tax

 Michelle, Yusmari, Marlen

Here is the organization structure and functional chart.