This leadership track has three objectives for you:
- Develop Managerial Skills – inspire, your resume builder, path to promotions
- Hourly Pay Scale Acceleration – accelerate performance measures.
- Guardians of the Store. Clock-out last to handle late customers or issues. Internal opportunities and a “lifeline” future for Alumni Staff
Training Circular GuideLeaders can email link to teammates to improve on a topic.
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Leadership begins with the responsibility to take on initiatives and assignments. If you are in school, you can beat your peers by being ahead of the game. By accomplishing each of the management functions, you will be rewarded and be able to say in the near future:
| As a Shift Lead or Shift Manager at Postal Biz HQ, I … | Examples | Progression / Roles |
manage the store, lead a team and have extensive knowledge about all work areas.
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I am an all-rounder leader, from graphics to managing day to day activities.
sign-off 14-Days Challenges for new employees. This will allow the new staff to complete his/her training and progress to the next level. am a role model that shows good examples. I am always ready to support team members Mondays – Saturdays notarize legal documents as the shift leader assign maintenance & cleaning tasks to team members train others in Printing, Pro Packaging, Billing, Account Receivables, Spiral binding, Quick Postage, International Mail to teammates. supervise closing and resolve overage. properly use discretionary time to manage the last customer at closing, work on budgeted projects and clock-out the shift. communicate to all team members, report incidents and escalate issues as needed. have excellent rapport with my supervisor. response to messages timely to manage any situation that arises. mentor new employees. I help my teammates begin with good working habits, example completing tasks timely and NOT surf the phone while at work. take the initiative to improve the store during free time, without being told. |
Marlen, Simon, Jenny |
| recruit and interview | Recruit as and when needed
Welcome new staff and conduct onboarding 14 Work Day Challenges Set the proper expectations on what to do and what not to do while at work |
Marlen, Simon |
create marketing material
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Store display, video, fb, instagram, Sun Magazine, flyers, your new ideas | Simon, Jenny |
help with Business Development
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Improve, new products, services, productivity
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Simon, Marlen |
work on projects
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Client or internal or volunteer projects
Graphics Publications |
Marlen, Simon |
organize tasks, events and activities
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Client activities, projects, movie nights, Avalon Park Runs, holiday decorations and theme, company events | Leo |
problem solve and make sound decisions
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Resolve customer issues, claims.
Stay to handle late customers and issues, while ensuring time is productive and within budget. Clock-out when done. Resolve technical issues, fix copier or phone Introduce new solutions to avoid repeating mistakes. Protect the store interest. Lost in revenue, is a lost in everyone’s salary. Document the process for future use Help with team decisions |
Marlen, Simon, Jenny |
| monitor our inventory | Stock count, monitoring and ordering
Restock the shelfs, organize and presentation |
Marlen, Simon, Jenny |
manage team members
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Build positive relationships with all staff and offer guidance.
Ensure Quality of work Monitor staff performance, quality of work, and the efficiency and reliability of completed tasks. Motivate, mentor team Show good examples Delegate, supervise a healthy clean workspace. Improve on processes Take team photos Resolve team issues Ensure buddy system is functioning. Staff is on time and supportive Know your team. Wish team members Happy Birthday! |
Marlen, Simon, Jenny |
| ensure timely account receivables | Mailbox rental billing, monthly customer store accounts statements, @minutes billable time for work done
Contact customers about overdue statements and updating card of file |
Marlen, Simon |
| ensure compliance. Meet the inspections standards, Federal USPS policies | by calibrating the weighing scales
ensure fire inspection is in compliance by monitoring the Exit lights are on and no boxes a foot below the ceiling. audit 1583 form requirements. Upload 1583 to CRD |
Marlen, Simon |
Here is the organization structure and functional chart.
AnnouncementStaff who have demonstrated leadership and proficient in all 5 functions, can apply for the Internal Shift Managerial position (5 day shift includes rotational Saturdays + on call). Interested, just let Leo know to begin the curriculum.
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